On-Demand Technical Support for Business-Critical Networks

Meet your maximum uptime team.

Allied Telesis Net.Cover is an ideal support programme that maintains critical uptime for vital network systems.

Multi-level technical phone support, priority queuing, and advanced product replacement are available in this comprehensive support program. These services are designed to support maximum uptime and ease troubleshooting of vital network hardware and software issues. This broad selection of support options is ideal—from the access edge to the most mission-critical core components, and supports applications ranging from standard enterprise connectivity to IP voice, video, security and data delivery.

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To learn more about Net.Cover and how our highly trained, experienced support professionals can provide on-demand support and assistance, contact us at

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Net.Cover Hours of Operation

Monday-Friday 9:00am to 5:30pm local time

Net.Cover Registration

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PLAN BENEFITS Standard Warranty Net.Exchange Net.Cover Basic Net.Cover Basic Plus
Online Support
Live Support     Priority Access
Software Support    
Hardware Support Repair and Return  Advance Replacement (Same Day Dispatch) Repair and Return Advance Replacement (Same Day Dispatch)
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Online Support

The Allied Telesis interactive support and information network is available 24 hours a day, seven days a week providing convenient, immediate access to a wealth of information and an online service portal to submit and track technical support incidents.

Live Support

Customers receive toll-free phone access to the Allied Telesis TAC team. Staffed by engineers with expertise, in both Allied Telesis products and a wide range of networking technologies, our TAC is designed to deliver fast, thorough assistance.

Software Support

Allied Telesis Software Support provides online access to software upgrades, updates and bug fixes for all products covered. These updates deliver timely features and enhancements in response to the constant changes that our customers experience in their networking environments.

Hardware Support

Provides basic hardware troubleshooting and fault diagnosis, Allied Telesis hardware support will cover the cost of repairs in the event of a hardware failure, preventing any unforeseen expenses. The Advanced Hardware Replacement option ensures a minimum of network downtime for mission critical applications.