Asia Pacific

Allied Telesis Product Warranties

Allied Telesis offers protection for your purchase with a variety of new product warranties.

Enterprise Products

Five Year Warranty (See below)

Network Service Provider Products

One Year Warranty (See below)

Register Your Product

Please check your product documentation to see which Allied Telesis warranty applies to your purchase, and register for your warranty today.

Note: Allied Telesis has changed its Product warranty for Product purchased after 1st October 2014.

Net.Cover

At Allied Telesis we realise many of our customers want to take additional precautions to safeguard the integrity of networked data, ensure network up time, maximise end-user productivity while protecting their original investment well into the future. Net.Cover is a flexible set of services and support programs that can be tailored to meet the needs of a wide range of customers. These Service Programs provide comprehensive coverage for your purchase, including advanced hardware replacement and access to free telephone support.

Advantages

  • 8 x 5 Phone Support
  • Priority Queuing and Escalation
  • Same Day Shipment of Replacement Product*
  • Software Updates
  • Online Solutions – Allied Telesis Self Help Service Centre
  • Configuration Assessment
  • No Out of Warranty Expenses

* Does not guarantee NBD replacement

For further information regarding Net.Cover, or to obtain a quote email netcover_apac@alliedtelesis.com.


Allied Telesis Product Warranty

Allied Telesis offers protection for your purchase with our Assured Lifetime Warranty (effective October 1st, 2014) for all products purchased from Allied Telesis or an authorised Allied Telesis distributor.

To obtain access to software updates, customers require a current service contract that provides access to Software Support. For more information about service contracts, please click here or contact your local Allied Telesis representative.

From October 1st, 2014 Allied Telesis is providing customers across APAC with a One (1) year Net.Cover Basic service contract at no cost on xSeries products.* To access your free One (1) year Net.Cover Basic service contract, register your product online.

* Excludes SwitchBlade x3100 Series

Register Your Product

 

Allied Telesis Assured Warranty (effective across APAC from October 1st, 2014)

Allied Telesis warrants solely to the end user purchaser ("Purchaser") that the Allied Telesis hardware product(s) ("Product") purchased from Allied Telesis or its authorized distributors will be warranted free from defects in material and workmanship for the lifetime1,2,3 of the Product. Lifetime of the Product means five (5) years from the date the Purchaser buys such product.

This warranty applies only to the original enduser purchaser and is non-transferable and covers only those defects which arise as a result of normal use of the hardware.

1 Excludes pluggable optical modules, mounting hardware, cables, AC/DC power adapters, outdoor wireless antennas, and iMAP and iMG products which are provided with a one (1) year warranty
2 Excludes SwitchBlade products which are provided with a five (5) year warranty on all hardware except power supply and fan modules which are provided with a one (1) year warranty
3 Products resold by Allied Telesis under their own brand label are subject to the warranty conditions of the original manufacturer.

Support

24/7 Online Support

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Documentation